Questions About Systorian Support

Smart and entertainment appliances are only covered under the Premium plan. Basic and Advanced plans do not include Wi-Fi-enabled or app-controlled devices. To know more, please refer to our detailed Plan Comparison Table.

No, each plan comes with a predefined list of covered appliances. You can view the complete coverage under each plan before purchasing. For broader coverage, consider upgrading to a higher-tier plan.

The Basic plan does not include AC servicing. The Advanced plan covers up to 2 ACs, while the Premium plan includes service for up to 4 ACs. For details, check our Plan Comparison Table.

Yes, all plans include electrical repair services, but the scope varies by tier. The Basic plan covers general electrical work, Advanced includes mid-level tasks, and the Premium plan covers advanced-level electrical services. For full coverage details, visit our Services page.

No, our plans are not appliance-specific. However, most kitchen appliances are included across all plans. Please check the Service Details page for the complete list of covered items.

Yes, our plans apply to both single-phase and three-phase residential systems. The type of electrical services offered depends on the plan tier. For details, refer to the electrical work section in the Plan Comparison page.

No, all users can book services quickly and select time slots as per their convenience. However, Advanced and Premium plan subscribers receive additional emergency tokens for faster technician support during urgent situations. For us, every service request is treated with equal urgency.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with our services, you can cancel your subscription within 30 days. For full details, please refer to our Cancellation Policy.

No, we do not require pre-inspection or health checks of your appliances. We trust our users as much as they trust us. Just make sure to add your appliances to your dashboard early so they’re eligible for service when needed.

No, each subscription is limited to a single registered address. If you need services at a different property, a separate plan must be purchased.

Currently, plans are structured to cover common household needs. If you have unique appliance requirements, please contact us—we’ll help you choose the best fit or consider your needs for future updates.

No, subscriptions are non-transferable. They are linked to the original customer account and service address used at the time of purchase.

Our plans are designed only for residential use. For commercial or office service needs, please contact our team to explore custom service options.

No, we can only provide service for appliances you've added to your user dashboard. Since technicians are assigned based on appliance type and service category, this helps our system match you with the right expert and ensure your visit is properly prepared.

Currently, all our subscription plans are valid for one year. We are working on introducing long-term plans for users looking for multi-year convenience and added benefits.

Our services are location-specific. If you're relocating, you can check service availability in your new city. At this time, subscriptions cannot be transferred between cities, but we’re actively working on flexible options for such cases.

Yes, while booking your service, you can view available technicians and choose one based on their availability and your preferred time slot.

Yes, all technicians are thoroughly background-verified before being onboarded and assigned to service calls.

If your assigned technician becomes unavailable, we’ll automatically assign another qualified expert for the same time slot or offer you alternatives.

Yes, our technicians are trained across a wide range of appliance brands and regularly updated with service standards for new models.

Yes, every technician comes equipped with standard tools and materials to handle routine repair and maintenance tasks. They’re also informed in advance about the appliance and issue raised in your request, so they arrive prepared with the necessary tools, equipment, and possible spare parts or consumables.

Yes, you can request the same technician during rebooking. Availability is subject to their schedule, but we’ll do our best to accommodate your preference.

Yes. Technicians are expected to assess the issue and explain it to you before starting the repair or recommending any part replacements. After completing the job, they submit a digital job card detailing the issue and work performed. This card is visible in your dashboard, where you can review and even add your own remarks.

No. All service charges are covered under your plan. Technicians are not allowed to accept direct payments or tips. We also request users to kindly discourage this practice to maintain transparency and consistency in service delivery.

We encourage users to make their own purchase decisions for spare parts and consumables. However, if the technician suggests a major part or item, it's best to contact our customer care team. They’ll help you get the best prices from the market. We're also preparing to launch our own spare parts delivery service soon—offering genuine items at discounted prices exclusively for subscribers.

Currently, we don’t offer direct rescheduling. If you need to change your appointment, simply cancel the existing booking from your dashboard and create a new one with your preferred date and time.

Yes, you’ll receive a confirmation along with the technician’s details and expected arrival time on the day of your service.

If no one is available at the scheduled time, the service will be marked as missed. You can rebook it anytime from your dashboard as per your convenience.

Yes, you can add multiple appliances while booking. Depending on the services selected, more than one technician may be assigned—for example, AC servicing and electrical work are handled by different specialists.

Preventive visits are automatically scheduled after subscription—once every 6 months for Advanced plans and every 4 months for Premium plans. You can reschedule these as per your availability, but they must be completed within the plan duration.

Before subscribing, you can review detailed service coverage on the Compare Plans & Services page. After subscribing, your dashboard will include a dedicated Welcome Kit section listing everything covered under your current plan.

Yes, we divide each day into four 3-hour service slots between 9 AM and 9 PM. If a slot is available in your area, you can book it instantly for same-day service.

If a repair requires extra time, parts, or follow-up, the technician will note it accordingly. You’ll be able to schedule a follow-up visit through your dashboard.

No. If the appliance and issue are covered under your plan, all service and repair costs are included. You only pay separately for any spare parts or consumables used.

No, our service is strictly intended for the appliances and needs of the registered subscriber. Booking a service on behalf of others—whether for someone else's appliance or use—at your address is a direct violation of our Terms of Service. Such misuse may result in immediate suspension or cancellation of your subscription. To know more, please refer to our Terms of Service page linked in the website footer.

After the technician completes the visit, a digital job card is generated and visible in your dashboard. It details the issue, service performed, and resolution status.

Yes, you can book services for future dates up to 15 days in advance. Available slots will be shown during the booking process.

All our plans offer unlimited service, repair, and maintenance visits for the appliances and services they cover. The key difference lies in coverage: Basic excludes large appliances, advanced electrical work, and preventive visits. Advanced includes some large appliances, mid-level electrical tasks, and 1 preventive visit annually. Premium covers all major appliances, advanced electrical work, 2 preventive visits per year, and more. For full details, please visit our Plan Comparison and Services page.

We have a team of highly trained, background-verified technicians with expertise in white goods, small appliances, electrical work (basic to advanced), smart home systems, and security & surveillance. Our professionals undergo continuous training to stay updated with the latest tools and technologies.

No, spare parts and consumables like wires, cables, and screws are not included in any plan. Our plans cover only the service, repair, maintenance, preventive care, and expert visits. Technicians can assist you in sourcing parts, but selection and payment remain with the user. We’ll soon launch a section on our website offering discounted spare parts exclusively for subscribers.

Technicians arrive at your doorstep on the exact date and time selected during booking. If the assigned technician becomes unavailable, we ensure another expert is sent without delay. For emergency requests under the Premium plan, we provide expedited service.

All our plans include unlimited service requests during your subscription period. You can book, reschedule, or request follow-ups anytime through your dedicated booking page. Only preventive care visits have a set annual limit based on your plan. For full details, please visit our Plans & Pricing page.

We’re continuously expanding our service network. To check if your location is covered, simply enter your pincode in the "Check Service Availability" section on the Plans page. [Click here to check.]

Yes, you can upgrade to a higher plan anytime. Downgrades are not permitted. When you upgrade, your previous plan is canceled, and the new plan—with its full features and coverage—starts fresh with a new one-year validity from the upgrade date.

You don’t need to worry about repair warranties—our subscription includes unlimited service visits. If the same issue comes up again, just book another visit. We’re always here to help, throughout your plan duration.

Our Premium Plus plan is designed to cover all major home appliances. If you notice any appliance missing from the list, we’d love to hear from you. Just reach out through our Support page, and we’ll do our best to include it and serve you better.

Yes, our services are exclusively available to subscribers. We do not accept one-time or ad-hoc service requests from the open market. This platform is built to serve only our members, ensuring priority and quality support for every subscriber.

You can easily schedule a visit through our website or web app. Just go to the "Book a Service" page in your dashboard, select the appliance, describe the issue, and choose from a list of available technicians and time slots. Book the one that best fits your schedule.